the small print, in plain words
Refund policy
Last updated 23 September 2026
Book-ah is a subscription with nothing to ship or return, so this policy covers money only.
The short version: cancel whenever you like, we do not charge an exit fee, and if we billed you for something you did not get then we give it back.
Cancelling
You can cancel at any time by telling us, in the application or by email. There is no notice period and no exit fee.
Cancelling stops the next renewal. Your account stays live until the end of the period you have already paid for.
Monthly plans
Monthly subscriptions are paid in advance for the month ahead. If you cancel mid month, you keep the service until the month ends and we do not bill you again.
We do not routinely refund part of a month already started. If something on our side meant you could not use it, tell us and we will sort it out.
Six month and annual terms
An annual plan costs less because it's paid for the year. If you cancel part way through, ask us and we'll refund the unused whole months, worked out at the plan's monthly price, since the annual price was for the whole year.
We will tell you the figure before we process anything.
When we refund in full
We charged you twice for the same period.
We billed the wrong amount, or billed you for properties you do not have.
We took a payment after you had already cancelled.
We could not deliver the service for a sustained period and the fault was ours.
You paid, we tried to set you up, and we could not make the product work for your property. Tell us within 14 days of your first payment.
When we do not refund
A period you used the service for.
Time lost because a booking channel refused, delayed or changed your listing. We can raise it with them, but their decision is not ours.
An account we closed for a serious breach of the terms.
Bank or card fees charged by your own bank on a payment.
How to ask
Email hello@book-ah.com or message +94 74 125 5445 with your property name and the invoice number. That is the whole process. We will reply within two working days and tell you what we can do.
How a refund reaches you
Refunds go back the way the money came. A card payment is refunded through PayHere to the same card, and we cannot send it anywhere else.
We process approved refunds within 5 working days. Your bank then takes its own time, usually 5 to 14 working days, and that part is out of our hands.
Chargebacks
If you think something is wrong, please talk to us first. We would much rather fix it than argue with your bank about it, and we can usually do it faster.
Contact us
Anything about refunds goes to:
Pyxel Route (Pvt) Ltd (company number PV00372199)
Colombo 09, Sri Lanka
Email: hello@book-ah.com
Phone and WhatsApp: +94 74 125 5445